- Position: Quality Analyst
- Experience: Minimum 4 years experience as a Quality Analyst with international BPO
- Location: Rohini, New Delhi – 110089
- Job Type: Full Time
Working Hours: Monday to Friday: 7:00 AM – 4:30 PM IST
- Experience in sales and the upselling process is strongly preferred.
- Ensure that the process is adhering to the prescribed quality parameters.
- Provide feedback, coaching, and mentoring on an ongoing basis to improve process efficiency.
- Should work closely with Operations and Training team and give inputs to improve quality standards.
- Content development. Should be well versed with developing quality guidelines for the process.
- Ensure zero defects.
- Review quality process periodically and prepare action plans for process excellence.
- Attention to details
- Audit management
- Good analytic skills
- Excellent written, communication, and interpersonal skills.
- Proficient with MS Office.
- Team management
- UG – Any Graduate – Any Specialization
- PG – Any Postgraduate – Any Specialization
- Work directly with Australian based company.
- Fun-loving, friendly, and playfully competitive office culture.
- Competitive base salary and great commission structure.
- Excellent opportunity for advancement and career progression.