Quality Analyst

Key Information: 

  • Position: Quality Analyst
  • Experience: Minimum 4 years experience as a Quality Analyst with international BPO
  • Location: Rohini, New Delhi – 110089
  • Job Type: Full Time

  • Working Hours: Monday to Friday: 7:00 AM – 4:30 PM IST

The Role: 

  • Experience in sales and the upselling process is strongly preferred.
  • Ensure that the process is adhering to the prescribed quality parameters.
  • Provide feedback, coaching, and mentoring on an ongoing basis to improve process efficiency.
  • Should work closely with Operations and Training team  and give inputs to improve quality standards.
  • Content development. Should be well versed with developing quality guidelines for the process.
  • Ensure zero defects.
  • Review quality process periodically and prepare action plans for process excellence.
  • Attention to details
  • Audit management
  • Good analytic skills
  • Excellent written, communication, and interpersonal skills.
  • Proficient with MS Office.
  • Team management

Education:

  • UG – Any Graduate – Any Specialization
  • PG – Any Postgraduate – Any Specialization

Benefits:

  • Work directly with Australian based company.
  • Fun-loving, friendly, and playfully competitive office culture.
  • Competitive base salary and great commission structure.
  • Excellent opportunity for advancement and career progression.
Send your CV here