Phone interviews are so important in the employment process because if you can't make a strong first impression over the phone, your chances of getting an in-person interview are slim to none. Here are seven pointers to remember for a good phone interview.
1. Select a quiet location.
Make sure you're calling from an area where you won't be distracted and where there won't be any distracting noises, such as the television, radio, dogs barking, and children crying, and so on. If a call comes in on your cell phone while you're at the grocery store, for example, ask the caller if you can call them back straight away or put them on hold until you can locate a quiet, secluded spot to speak. Better better, ask the caller whether the interview can be scheduled at a mutually suitable time, particularly when you can be away from the noise and take notes.
2. Prepare as if you were going on a face-to-face interview.
You might be the sort who can respond to queries on the spot and knows the job description like the back of your hand. Even so, it's a good idea to plan ahead of time and have your notes, the job description, your resume, and any other reference materials handy. Recruiters conduct the majority of phone interviews as efficient screening calls.
They want to know if you meet the job description's requirements and if your remuneration is reasonable. Recruiters with a lot of experience can typically tell right away. Some recruiters, on the other hand, may like to have a more in-depth talk with you, and the phone interview may be conducted by the hiring manager. You should prepare as if it were a full-fledged, in-person interview just in case.
3. Prepare to answer questions during the screening process.
The objectives of phone interviews are usually to eliminate prospects. Red flags are what the interviewer is searching for. He or she is attempting to restrict the field of prospects in order to invite the best candidates in for a face-to-face interview. You'll be asked things like:
What is your motive for looking for a new job? (Answer positively, no matter how dissatisfied you are with your position!)
Please tell me about your background. Why did you leave this place, why did you leave another place...? (Always put a positive spin on why you're leaving.) Discuss your previous work experience and how it applies to the current role.)
- What are your advantages and disadvantages?
- What was your most significant achievement in your previous position?
- What projects have you worked on specifically?
- What piques your interest in our position/business?
4. Use good questions to engage your audience.
First and foremost, always ask questions. However, avoid asking queries that appear to be "all about me". It's also preferable for the interviewer to bring up money or benefits at this point. These are issues that you may be asked about during a phone interview, but they should be saved until the later and/or final stages of the hiring process if at all possible.
At this point, your main goal should be to persuade the interviewer that your abilities and expertise are a good match for their requirements. Inquire about the interviewer's definition of success for this role. Inquire about the most crucial aspects of the job description with the interviewer. Inquire as to why the position is open with the interviewer. Those are some examples of good phone interview questions. And, of course, pay attention to their comments and, if possible, take notes.
5. Speak loudly and clearly.
This may seem like a no-brainer, but it's crucial to remember while conducting phone interviews because it's via your words and tone of voice that you have the opportunity to establish a fantastic first impression. Keep the mouthpiece close to your lips. Chewing gum, eating, drinking, or smoking are all prohibited.
The sounds of smacking, eating, swallowing, and inhaling/exhaling will almost certainly be picked up over the phone. Besides, if your mouth is occupied with something else, you won't be as intelligible when it's time to talk.
6. Make use of your interviewer's name.
When you initially hear the interviewer's name, write it down and utilize it occasionally throughout the talk. People enjoy hearing their own names, and this simple tip will go a long way toward establishing rapport. However, be careful not to overdo it. The term "sometimes" is crucial here. Using a person's name in every response may come across as forced and unnatural.
Allow the interviewer to "hear" your smile in your tone of voice. According to some experts, you should place a mirror near where you are conducting the interview so that you can monitor yourself and, as a result, remember to smile. If you don't want to do that, at the very least, write the word "smile" on a post-it note and stick it wherever you'll see it during the conversation.
When you do an interview over the phone, you lose the opportunity to demonstrate your excitement and curiosity through facial expressions and eye contact. The only means you have to project positive energy and communicate how you feel is via your voice. When you grin, you'll naturally feel more energized, and your tone of speech will reflect that.